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Set ticket type at ticket creation

It would help to be able to set the Ticket Type (Service Request, Incident, Problem) when a Tech creates a ticket. Currently a tech must Save the ticket before the option becomes available

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Comments

hyperopic

This is quite a major issue, as ticket type is a fairly key reporting breakdown for us, and it's easy to forget to change it if it's not present at ticket creation. It will become even more important if a Change ticket type is introduced.

--Richard