Hi,
We tested the dameware integration in Web Help Desk. It works fine.
One of the features I'm missing is to auto add the client info linked to the asset when creating the ticket after the use of dameware. This is not filled in automatic, but is know in the assets.
When a tech takes over the screen with dameware, the logged on tech should be automatically linked to the ticket.
Both seem obvious, but aren't implemented yet
Regards,
Didier Boydens
ICT Manager
AZ Sint Augustinus hospital
Veurne Belgium
