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Tracking of Service Contracts (such as software support)

Ability to in addition to warranties also track software contracts that are both independent of hardware or attached to them

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Comments

Goliath

Would be great it this could be included in NPM/NCM as well.

bluefunelemental

Our ticketing system has a contracts module that works great. Allowing entry of contracts and separate association to assets.

For now I plan to create a custom property and push the contract# over and then display in a custom HTML referencing back to the ticket system.

While today I beleieve WHD has this functionality- If Solarwinds built a contracts function independent of nodes then I could use that.

Goliath

We thought about using our ticketing system, but being as NCM/NPM are effectively our CMDB I'm not too keen on having to import the information or keep two databases up to date. If I get time I might well look at taking the same approach as you :-)

Regards,

John