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With action rules, can we have incidents close when a problem ticket is closed?

Let's say I opened a ticket on the printer jamming, and 10 people also report the issue via WHD. I mark the ticket I made as a problem, and link the 10 users tickets to the problem. Is there a way, when the jam clears for me to automatically close those tickets and send an email to the user when I close the source problem ticket?

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Accepted answers

conners

If you just close the problem it should do that automatically without the use of an action rule

All comments

conners

If you just close the problem it should do that automatically without the use of an action rule

patricks

Huh, would you look at that! *duh*

conners