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Add count on # of times ticket reopen

It would be very helpful to know how many times a client has reopen a support ticket. Then as the support manager, I could create a task to receive e-mails on tickets that have been reopen a certain number of times. Even just being able to report on this would be a huge customer service item.

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Comments

bharris01

This would be a very convenient feature and help managers quickly see problem issues.

patricks

This is a issue that we would very much like to have.