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Give ability to create a tech schedule with start/stop times varied each day.

dgali

Right now if you create a schedule for the tech you can only select the same start/stop time for all days of the week.

This is a problem for part time techs. I have some techs that work 9-5 mon-fri, I have other techs that work 9-5mon, wed, and fri, yet work 8-4 tues and thursday. I can't put this schedule in, I have to just blanket put 8-5 Monday through Friday. This causes problems on tuesday and thursday when a ticket comes in after 4pm, and it gets assigned to a tech that is no longer physically there.

It gets more complicated for me when I have part time people that come in MWF 8-3 and Tue|thurs 6-9p. There is no way to build a schedule outside of set times 7 days a week.

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typhoon87

This is a duplicate of this existing request

Also users are not likely to find this one as you do not have any search tags.

desr

Yes you can go to setup, techs, select the tech, scroll down to work schedule and select the days and times.

typhoon87

I think what is being stated is you cant set split shifts or different times on different days.

Example you cant set Tech A to work 8am - 4pm Monday and Tuesday and 1pm - 10 pm on Wednesday,

Example 2: you cant set a Tech A to work 9am -1pm then 4pm -8pm on the same day. (split shift)

desr

Example 1 you can do, you can select the day and set the times for each day but Example 2 is not allowed.

typhoon87

Can you please elaborate how to do example A? To have one Tech work different hours on different day.

typhoon87

For some reason I am unable to edit my last post:

Here is what I see in 12.5.0 one start/end time set and checkboxes for the days of the week it applies to. There is on way for a second set of start/end times with different hours from one day. Can you please elabortate as to how you are doing this In your instance?

WHD work schedule.png