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Add "Unassigned Tickets" to Menu Bar

tscislaw

We'd like to be able to view all unassigned tickets at one time via the menu bar where "My Tickets", "Group Tickets", etc are located.

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Comments

mccabejr

I manage this with a shared Query that checks for tickets without assigned Techs.

pdyball

Unassigned tickets is one of those basic things that should be there on the ticket menu.

I should not have to run a report every time i want to see unassigned tickets. It's one of those things you want to be live as tickets come into the system.

silmarillion

It would be nice to push-button queries, views, etc. on toolbars (similar to a "Favourites Bar" in a browser) in the various screens. The "Unassigned Tickets" is one example, but I am sure people would come up with many others.

BonjiMoo

Yes, yes, yes, yes

I need to see unassigned tickets in my tech group in the bar with a number beside it in parenthesis. I don't care about the tickets other techs in my group already have assigned to them. I only need to know when a ticket comes into my group that is unassigned.