The use of the "mention" feature on Tech Notes was a good addition, building on this it would be nice to have totals within My Tickets & Group Tickets so busy Techs can keep track of these without relying on the E-Mails generated from these.
I like the concept. This would be a new tab? Or maybe a sub-tab on the “My Tickets” module? What about making this as an item on the “Dashboard” as an enhancement for the "Ticket Activity” widget that exists already? There’s so many things you can do on the dashboard already, I’d love for it to have more function.
