I would like a feature where the Admin can setup system prompts for the technician.
for instance. I am having an issue where the technicians will not accept the ticket but they will put notes on the ticket. Web Helpdesk allows this to happen. I have not found where I can make that field required. Now, I have to figure out a way around it and a system prompt would be great.
The prompt gives the admin the ability to specify items that are needed before a document is saved. also, it has a check box option to Stop Save when checked.
Now, that would be great for me. I am not sure how that will work for others.
