Currently it is very difficult to prevent WHD from sending out notification emails when the ticket is updated by email. In many cases, we have various teams collaberating on tickets via email and the client just does not need to see all this email traffic.
Please set it so that we can select specifically what events we want clients to be automatically notified of and what events we want techs to be notified of such as:
- Creation
- Status Change
- Priority Change
- Tech Note
- Via email
- Via Tech interface
- Client Note
- Via Email
- Via Client Portal
- Resolution
- Closing
- Reopening
- Etc
Don't assume what all update emails we want flying around under what circumstances. :Let us decide. And let it be granular at the Tech/Tech Group/etc level and at the Client/Department/company/etc level.
Steve
