Our new WHD system is receiving emails from an alternate ticket system and generating the needed new tickets. However, all the content of the incoming email (see example below), is simply dropped into the Request Detail without parsing into WHD and custom fields.
Sample content of incoming email.
{Headline:AB 13-08-27-012 Sensor Data Data problem at Jones Site} {SiteID:Jones Site} {CustomerInfo:POC - Me and Mrs Jones Email - jones@yahoo.com Phone - 123-456-7890 S } {RemedyID:AB 13-08-27-012 } {Priority:2} {Description:POC related that their email is not working.}
Is there a way to parse this info out to specific fields?
