I would like to see a ticket auto assign upon adding a note to the ticket. This way I don't have to remember to assign the ticket to myself.
I like the idea, but I think it needs additional configuration. What if a different tech responds to your ticket...should the ticket now be assigned to that person? What if another ticket posts the "solution" to your ticket? Should the ticket be assigned to them? I would like to see additional options around your suggestion. In my case, I use round-robin assignment, so it doesn't apply to me. It probably makes sense for the first tech note to trigger assignment to that tech when no tech is assigned. I'd like for the tech that posts the solution to get credit for resolving the ticket.
The only time I would like it to be auto assigned would be if there is no technician assigned. A previous help desk ticketing system did that and it worked really slick because we could go into the open queue and start making comments on the ticket and it would automatically assign myself to the ticket because the ticket had no tech assigned to it.
