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More Flexible "Request Type" and "Sub-Request Type" Entry Options

Please consider the functionality of allowing several different Request Types and Sub Request Types but have the Sub Request Types be optional? For instance, have a user enter a ticket for Request type of software but let the tech choose what software?

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loop1-1860

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Comments

silmarillion

Great idea!

pdonnelly1

Would setting the visibility of the request type be an option?

[Request Types] | [Software specific request type(s)] | [Visible to Clients] checkbox?