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WHD Save behavior

zach1008

It would be really nice that after I click on the SAVE button or the SAVE AND EMAIL button in a ticket that it performs the function and then automatically returns to the list of tickets. Having it save and stay on the ticket seems to require additional time and also causes tickets to be opened and being edited by other techs inadvertently. Maybe create this as an option that can be set depending on how the customer wants this to operate.

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Comments

jbrandenburg

You can already do that with "Shift-Click"

bishop

Shift click works - thanks for the tip, however, I'm very confident that our techs aren't going to take advantage of that. I'm with Zach1008. When we edit a ticket, I'd love to at least have the option in Ticket Options to set a default button to execute the "Shift Click" and return to the ticket list, along with the "Save" and "Save and Email" buttons.