We had a user a few weeks ago submit a ticket saying that he had spent 20 minutes typing out a request in the "Request Detail" box and then realized he needed to switch the category/request type. Well upon doing that, everything in the request detail box was erased. Safe to say he wasn't very happy!
It appears that this does not happen when you only have two levels of choices (for instance: I.T. > Event Set Up) and you switch it to another category (I.T. > Purchase Request) that has 2 levels of choices. The problem is when you go from 2 levels of choices (I.T. > Purchase Request) to 3 levels (I.T. > Hardware > Laptop) or from 3 levels (I.T. > Fob Request > New Fob) to another I.T. request type at the second level (I.T. > Hardware > Laptop). If I was just to switch that last level of the 3, then the request detail box would not be erased.
From what I have gathered, it sounds like this is the way that it should be operating. To me it just seems a little buggy that it would only do it in the aforementioned situations and not when switching at the same level.
I told him that I would put in a feature request for this option, so here it is! I think it would be nice for a warning box to pop up if say "greater than 100 characters" had been typed into the request detail box already. That way they will remember to copy what they had already written and paste it in after selecting the correct request type. It's probably not very realistic to implement if it only affects a small number of users - but it would relieve some frustration when this type of situation occurs.
Thanks!
