I currently used a tech license to create a temp. work around. so that I can assign a ticket to a "person/group" and it show up assigned, on my group ticket, rather than empty for tech column.
It would be nice to be able to assign to a group, and have it appear assigned. Rather than not assigned.
Example: Ticket 1234 Problem with phone , opened ticket, unassigned.
Unable to assign to a particular person, need to assign to a tech group so that people within that said group can assign to themselves or someone from within that said group.
I open ticket 1234, assign to tech group, engineering. then a message goes out to all staff assigned to that tech group.
I can at that time, go to all tickets and see it is assigned to engineering, telecomm, server, etc.
Then a person from that team, can go into the ticket and assign to themselves and if we go to all tickets, it will show no longer engineering or whichever tech group, it will show whomever it is directly assigned to.
