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Automatically Create First Note in a Ticket with Request Field content

islandit

Current ticket creation process:
Step 1. E-mail received in Inbox that is monitored by WebHelpdesk system

Step 2. WebHelpdesk Automatically Creates Ticket based on e-mail content

*Feature Request*

Step 3. WebHelpdesk automatically copies and generates the first note in ticket with copy of content in the Request Field

Benefit:

The first note in the ticket will serves as static history of the original request detail. Helpful in scenarios where the original request detail has been changed by a user or client. Also saves time and mouse clicks by not having to copy the request detail into the first note manually.