Introduce the ability in SolarWinds Service Desk to dynamically enforce field requirements based on the current state or phase of a ticket (e.g., New, In Progress, Resolved, Closed). This would allow administrators to configure specific fields as mandatory only at relevant stages of the workflow.
For example, in Problem Management, the “Workaround” and “Resolution” fields should become mandatory when transitioning the ticket to a Resolved state to ensure that essential remediation details are captured. Similarly, in Change Requests, requesters can be required to complete critical information fields during the Planning or Approval phase before the change progresses further.
Value Proposition:
This feature would improve data accuracy, completeness, and process compliance by ensuring that key information is captured at the appropriate lifecycle stage.
