We would like users to be able to paste screenshots into a ticket.
We want things to be as simple as possible for users and this would save them a couple steps when attaching screenshots.
Yes please! Our end users often use OneNote's screen clip to the clipboard to show us error messages, etc. It would be nice to have the ability to paste the image directly into the ticket notes.
Or at the very least allow us to embed images that we attach as images rather than links?
I thought you were able to add an image into the note section of a ticket?
A very nice idea which is very user friendly as well
Users find it effective and time saving to take a screenshot and paste directly then to save screenshot and upload it. Also pasting image directly into ticket when logging a Ticket or updating it makes it easy for everyone to refer while going through the update of ticket instead of clicking each attachment to view
A main Time saving factor for Web Helpdesk customer relations
You can attach an image, even put an inline link to access it, but you cannot incorporate it as an image as that would require it be accessible through a URL and we don't know what the URL of the attached image is (if it is available through those means at all)
Support for modern interactions with the notes field would be huge!Tim
Getting ready to swap over to WHD from Quest Kace. As much as I don't like Kace, it does have this function. I can see this as an issue moving forward from my user base that is use to this feature.
Nearly 8 years later and doesn't appear to have been added in anyway; at least not in what we just installed new and moved to, Please this would be very nice for users to be able to embed the screenshot by pasting. To that same notion, old forum code stuff, like [i] [b] [list] come on...we need a modern editing interface were when you bold something it is bold right aware when typing it, not having to save before seeing your formatting. I mean even this forum has that formatting feature. Yes, that is probably another forum topic, but it went right along with this as well. These features are common place now and need to filter their way into an enterprise-ish product such as WHD.
2 years on from CRoth2's post, and still nothing has been done. The UI is so ancient now, my techs are complaining and wanting to move to something different. While there was little no development for many years, and now there is some, it is still far and away archaic software that desperately needs a modernization refresh. Every time there is an update, I have some (but very little) hope that there are some actual UI enhancements when I see "WHD XXXX offers new features and improvements compared to previous releases of WHD.", but its always 3rd party improvements (SQL database updates and Tomcat updates, etc.). There is practically nothing other than bug fixes ever done. Its actually kind of shocking that in roughly a decade, there are still so many bugs present in software that has practically nothing new and major added to it in that time.
