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Manually Change Order of Request Types

We would like to manually change the order of some of the request types so that they don't appear alphabetically. The reason for this is mainly because of the "Other" Request type. We would like to have "Other" appear at the bottom of the list instead of the middle.

Could this be made possible?

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Comments

andsure

Simple solution would be to put number in front.

Ex:

01 Network

02 Computer

03 ...

covb

Using the solution offered by "andsure" does not take into account if a new Request Type is created and needs to be inserted between 01 Network and 02 Computer you do not want to have to "renumber" all Request Types.

maggie

I came here to start just such a feature request. Bumping for bumpiness. I need dis.

alanlawlor

I had that problem - while not elegant, I simply added a "Z" in front of "Other" - now reads as "Z Other" to ensure it is at the bottom of the list

fbonomo

This is a huge UX issue for clients. Being able to present request types and related FAQs from a User centered perspective would allow IT to best serve the user. Being able to manually change the order is a simple feature to allow this level of authoring.

PLEASE VOTE THIS UP!