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printing of labels/tags for student submitted assets

I'm in need of a Web Help Desk feature to print labels/tags to attach to assets checked in by students at our University. We currently have a home grown system in place with this feature. This feature is most critical to ensure students receive the exact equipment (e.g. laptop and power supply) they dropped off at hour help desk when they submit a Web Help Desk ticket request. If this type of feature is not available, we're not sure Solarwinds Web Help Desk is a viable option. Any help or guidance concerning this feature request is greatly appreciated.

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Comments

clubjuggle

Is there a competing product that offers this functionality?

If not, most equipment has serial number bar codes on them. Could you use Bluetooth scanners to scan the device's serial number into your ticket?

jdonahoe

Our homegrown system has the label/tag printing feature. However, this system was a student tech project who is now an employee with different job specs. So for support reasons we were looking at a commercial solution.

So you’re saying Web Help Desk has bar code scanning support that we can incorporate into at ticket?