We use Bomgar as a remote support tool. It’d be nice to integrate that into Web Help Desk so that we could start a remote session from within a ticket or an asset.
http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=478&page=1#Item_0
Completely agree! Bomgar and Web Help Desk integration is very much needed. Connecting via an IP address is not ideal because an IP address for a computer is usually dynamic and will vary greatly depending upon where they are, if on wifi vs. wired, etc. When WHD was part of Mac Design Studios, this was requested repeatedly in the forums. It should be a fairly easy accomplishment too because the command could be something like this
Microsoft RDP - mstsc.exe /v:<computer_name> (for when on the local network -not a specific static ip address)
Bomgar Integration - https://support.mycompany.com/api/client_script.ns?type=rep&operation=generate&action=start_pinned_client_session&search_string=<computer_name> (This would cause the Bomgar Rep console to launch and connect to a pc with that name just like Dell Kace does via the browser.)
