Alot of schools and companies have switched to gmail for hosting email. It would be great to be able to sync with Active Directory and Google Gmail so clients are all setup correctly for Web Help Desk.
Right now for example we have our Staff/Faculty/Students in Active Directory with Staff and Faculty having email set in AD with Exchange. Student email is all based in gmail and Web Help Desk won't allow users to email a helpdesk ticket by default and you get the error "We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted".
