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Customized Subject in Email Templates

I'd like to be able to customize the subject of emails that are sent to clients when tickets are opened, updated, etc. The default style isn't very user friendly and "messy". I'd like the cleaner look that we see when we submit tickets to SolarWinds, but I'm sure it's worth a range of options so that each helpdesk can customize for their needs.

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Comments

boslaw

the current email subject lines are awful for approvers who do not live in the WHD system all day. You get hundreds of emails that look identical with no real good way to sort/identify any one ticket from any other. Most people don't remember issues by "ticket number" - They recognize tickets by descriptions/subject