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Add the Ability to Edit Email Recipients on Individual Tickets

shift4corp

When we close a ticket, we send an email to a distribution list.

Sometimes we reopen a ticket. When a change is made, the distribution list gets all status updates.

It would be helpful to be able to edit the recipients that have been added to a ticket.

Or, make it so that only the requestor, manager, and tech get emails unless specified by an action rule or cc.