When you create an action rule currently there is not a method to be able to email the client that the rule is generated from. If you try to use the <client_email> tagging in the recipients email box it removes the tagging and causes the email to fail. This feature would be extremely helpful if you want to create a stock template answer for a service request in a certain format and have the answer get sent back to the person requesting the action. Allow the client email to be placed in the recipients dialog box.
We are using this for FTP website creation requests. The template will allow for the custom fields to show up in the email template but we can't have this emailed back to the client because it does remove the tags.
Greetings,
Per your request, we have established a full-access account for the <custom_31> project on our FTP server.
If you forward these credentials to parties outside the company, please be sure to include all text between the two sets of asterisks ( ***** ) below. Let me know if you have any questions.
**********
Full Access for <custom_31>:
Host: <custom_33>
User: <custom_34>
Pass: <custom_35>
These credentials are intended solely for your own use. Please do not distribute these credentials to other parties without permission from I.T. staff.
While our FTP server is accessible from a web browser, we strongly recommend using an FTP client such as FileZilla or WS_FTP. FileZilla is freely downloadable from the Internet; a link can be provided upon request.
If you have any questions or issues accessing the site, notify your Findorff project contact. They will route the issue to I.T. staff for further assistance.
**********
If you forward these Read-Only credentials to parties outside Findorff, please be sure to include all text between the two sets of asterisks ( ***** ) below. Let me know if you have any questions.
**********
Read-only Access for <custom_31>:
Host: ftp.company.com
User: <custom_36>
Pass: <custom_37>
These credentials are intended solely for your own use. Please do not distribute these credentials to other parties without permission from I.T. staff.
While our FTP server is accessible from a web browser, we strongly recommend using an FTP client such as FileZilla or WS_FTP. FileZilla is freely downloadable from the Internet; a link can be provided upon request.
If you have any questions or issues accessing the site, notify your project contact. They will route the issue to I.T. staff for further assistance.
