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Make it Easier to Exit a Ticket

1. Create a single Save & Exit button. Currently, after the ticket is Saved (by button), the ticket refreshes back to the top...you then have to scroll back down to the bottom of the ticket to exit to the ticket list.

2. Duplicate the "Delete", "Save", "Save & Email", "Cancel" buttons at the TOP of the ticket. This bypasses the need to scroll down to the bottom of the ticket to exit.

3. Remove dependencies and eliminate unnecessary and confusing "John Smith is currently editing the ticket" to ticket exits. If a tech views a ticket and exits other than by "Cancel" button or back (such as clicking the
Group Tickets link), the next ticket viewer/editor sees the "<Tech> is currently editing the ticket" prompt.

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Comments

patricks

It would be really nice to have the save buttons on the top as well. I use the shift-click functionality, so it's not really important to me to have a button to save/exit.

henazo

1. |after the ticket is Saved (by button), the ticket refreshes back to the top...you then have to scroll back down to the bottom of the ticket to exit to the ticket list.

Hogwash, I'm not event going to describe how this is not correct.

2. |Duplicate the "Delete", "Save", "Save & Email", "Cancel" buttons at the TOP of the ticket. - great idea, however, the correct ticket creation and workflow seems to be right to left, top to bottom. Disrupting the flow by rearranging thighs to an order that does not follow an easily defined workflow seems a bad idea to me, just MHO. |This bypasses the need to scroll down to the bottom of the ticket to exit. - Again, what the hech are you talking about? Do you really not know about the "pig tail" ( 4-24-2015 2-54-28 AM.png ) or My Tickets and Group Tickets or Dashboard to leave the ticket view after updating it?

3. Oh my gosh dude; setup>tickets>options> 4-24-2015 3-00-37 AM.png

In v12.2 there are all these really handy "?" and "i" placed all over. Check them out.