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Need “Show in Linked Parent Ticket” in Action rules

FormerIdeaCreator

As part of the onboarding process, we have an action rule that kicks off a bunch of tasks (child tickets) based on some checkboxes that the client checks with regards to resources the new employee will need access to. For one of those tasks, we have an additional process rule that links a FAQ as a note, then marks the ticket resolved. Unfortunately, the client doesn’t see that note because in the process rule for the child ticket, there’s no option to “Show in Linked Parent Ticket”. As a workaround, I can add the note in the parent ticket, but that’s not where I want it, and I imagine there could be many uses for this functionality beyond my simple example.Action rule setup screen[cid:image001.png@01D2A86E.90349600]Manual ticket edit screen[cid:image002.png@01D2A86E.90349600]This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain confidential information that is legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify us by reply e-mail, by returning this to the sender, or by telephone and destroy the original transmission and its attachments without reading or saving in any manner. Thank you.

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Comments

apolloc

Tried creating this feature request via email...that clearly didn't work as planned. Here are screenshots that I included.