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Filter tickets on alert level

Hi,

We're continously using alert levels to monitor our SLA. The strange thing within Web Help Desk tickets view is, we can't create a filter item based on the alert levels that are generated.

As an ICT Manager I want to make a default filter where I can see in a quick way all the tickets with alert level 1, 2, 3.

Regards,

Didier Boydens

ICT Manager

AZ Sint Augustinus Hospital

Veurne Belgium

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