Hi,
We recently changed from CCS Service request to Web Help Desk.
One of the features I'm missing the most in WHD is auto-triggering a ticket from a change in asset status.
f.eq:
When an asset status is changed from "ordered" to "delivered - waiting to install" I want to automaticaly trigger a ticket, linked to the asset assigning a tech stating this asset has to prepared for production.
When an asset status is changed from "repair" to "active" I want to automaticaly trigger a ticket, linked to the asset assigning a tech stating this asset has to be placed back to the user desk.
this would make life that much easier.
Regards,
Didier Boydens
ICT Manager
AZ Sint Augustinus hospital
Veurne Belgium
