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Option to have Work Time on Notes a Required Field

byrona

I want an option to enforce that any time somebody adds a note to a ticket that they track their time.

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Comments

apolloc

Agreed...even if just updating the note, it takes time to navigate to it and put your thoughts down...perhaps 1min. I set up a rule top prevent closing a ticket when no work time has been recorded, but that only applies to the cumulative time, not the note level. I really want this functionality.

typhoon87

This makes a lot of sense.