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"Save and Email" Functionality

Leave the "Save" button and functionality for the note entry screen as it is, but add the functionality of saving the note to the "Save and Email" button at the bottom of the Web Help Desk ticket. This would allow one to save the note at the note entry field as some prefer, but would also allow the note to be saved automatically when clicking the "Save and Email" button as others prefer. Either way, the note would be saved.

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Comments

bharris01

I feel that by having to click save at the note entry screen, it forces a deliberate acknowledgement that the note is ready to be published, as well as helping to prevent the premature and inadvertent transmission of the note. I have found myself trying to click "Save and Email" and being forced back to the "Save" button at the note entry screen just to see something that needed to be changed, reworded, or completed in the note. Just saying.