We have a jamf integration and as part of that system we have automated the user that is assigned to each machine, which can change over time. This jamf user data is tied to the Web Help Desk client field as part of Attribute Mapping.
We don't want to have clients automatically removed from their computer asset assignment in Web Help Desk, so we have the "Client Relationship" setting set to Add Clients. This results in multiple clients being assigned to the same asset over time, which is better than incorrectly overwriting the previously assigned client.
It would be great then to be able to periodically identify these assets that have more than client assigned to them as part of advanced asset search criteria. This criteria would include:
- Assets with less than X number of assigned clients
- Assets with greater than X number of assigned clients
- Assets with exactly (equal to) X number of assigned clients
This would simplify the process of removing incorrect or outdated clients from assets in Web Help Desk.
