As we deploy the system to more and more functions of our department it would be helpful for the clients to see the category of their ticket in the history tab. Currently, if they have a number of tickets open, and the first few characters of the request detail isn't helpful, it can be difficult for them to find the appropriate ticket.
We currently have techs insert the broad ticket type in the request detail (QMS Request, Leave Request, etc...), but if the category was available, that would be best.
