Is there a way to verify how this setting was set at one particular time in the past (Log files??)? Recently (last week 8/19/25) we started to have issues with our third-party partner who runs ConnectWise to update our tickets in SolarWinds Service Desk. On 8/19/25 I started to notice tickets they were resolving would reopen because a comment was being added at the time of resolving the ticket. The setting for Reopen Resolved/Closed Incidents was enabled. I just started recently at this company that uses SolarWinds SD and no one is sure what the setting was prior to the recent Release of Updates on 8/18/2025. Does anyone know if it's possible that during the release update this setting can be changed without human intervention?
