I'm not sure where to report defects, however when a ticket is submitted with an embedded image, and then that ticket is forwarded to another provider; the ticket that's created in the new provider has the embedded images broken.
Hi @jcousineau not sure if someone has gotten to you yet but the best place to send any bugs is our support team. You can reach them via the SolarWinds customer portal and or by emailing them at technicalsupport@solarwinds.com.