Alerts - location of detail logs or other info about SMTP actions

Greetings.

Question: does Solarwinds have any kind of a detail log to track alert activity, especially alert actions?

Issue of the day: setting up SMTP gateways for email alerts. Multiple gateways based on location. We (Solarwinds team) don't control the setup and configuration of the mail gateways. Customer is a large government organization.

Email delivery to date has been hit-and-miss. Sometimes things some through, sometimes not. Anything behind the gateway is a black box to us :-( .

Would like to produce a report of some kind showing date/time of alerts that fired, the email actions associated with the alert, including the SMTP gateway used. From there we can extrapolate what comes through and what does not.

I welcome any input from the community on how we can detail the information described above.

Thanks!

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robert777

Aha. More research would have helped. I believe my questions was already answered on the thread referenced below:

What logs should I check for Alert Action troubleshooting?

Thanks to community members 'm_roberts' and 'KMSigma.SWI' for the answers provided in the link.

jholmes

Hello, so there are two ways to look at this, first is to look at the AlertHistoryView in either SQL.There is a column where you'll see EventTypeWord, you're looking for the ActionSucceeded. Now that will only tell you it did the action if its an email for example and there was an issue with the SMTP server for example you'll have to check the ActionExecutableAlert log.

jholmes

opp yeah that thread has what I posted.