Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Auto Create a New Ticket from an Existing Ticket

P.J.

Good morning all,
So this question was asked 2 years ago and a lot has changed since then. Are there any new tricks I should know before I attempt the steps linked below?

Auto-create a new ticket from an existing ticket - Forum - SolarWinds Service Desk (SWSD) - THWACK

Find more posts tagged with

Accepted answers

All comments

P.J.

I got most of it to work using the linked documentation which is awesome. The only question I have, how would I go about associating the new ticket to the initial ticket.
What is the proper syntax for the {{context_id}} variable?

jaredkline01

already done this via API. but it makes no sense. using an API inside the same platform. API must be used to link 3rd Party application