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SMS message group of techs when a new ticket is submitted from someone at a particular location.

We need to provide urgent support for one of our company locations.
Is there a way to send an SMS message to a select number of techs that a new ticket has been submitted from that location?

Thanks,

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There is an SMS feature in the Technician setup record but Technicians have Location Group membership, not Locations.

I would create an Action Rule to send a Fixed E-mail Alert to a known audience's SMS addresses. In that way, you can control the Action Rule by the Location of the Ticket submitted.

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