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How are Automation Rules processed, ascending or descending?

gverharst

I am looking to better understand how Automation rules get processed. We are using SolarWinds Service Desk. I can see we can alter the order of the automation rules, however I can't find anywhere stating processing is ascending or descending.

Also, once an automation rule has been triggered, will remaining automation rules be processed on the same incident?

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Accepted answers

gverharst

I received this information from Solarwinds Technical Support.

"I hope all is well. I appreciate your patience.

I was informed that if multiple automation rules apply to an incident, these rules will run from top to bottom (1 to 10), with the latter rules outweighing the previous ones.

I hope this helps, Greg. Thanks again for your patience and for contacting the SWSD support team.

Please feel free to reach out to us for further assistance. Take care, and have a great day! "

All comments

ChrystalT

@gverharst I have moved your query to the SolarWinds Service Desk forum. Please ask product specific questions in the product forums to ensure the right people can assist you.

gverharst

Thanks for the assist and information. Do you know if anyone at Solarwinds / THWACK can answer this question?

gverharst

I received this information from Solarwinds Technical Support.

"I hope all is well. I appreciate your patience.