Is it possible to change ServiceNow Incident "Assigned to " field with alert reset action

daraka

Hi All,

I've created an alert based on the application's running state, which uses the 'Configure Action: Create ServiceNow Incident' (configured under TRIGGER ACTIONS) to generate a ServiceNow (SNOW) incident. In this setup, the 'Assigned to' field is set to 'solarwinds_alert_integration.'

Now, let's consider a scenario where the incident is assigned to a user (Assigned to = USER A). After some time, the application returns to a Running state, and this triggers the reset condition, marking the incident as Resolved.

My question is: Is it possible to automatically reset the 'Assigned to' field in SNOW back to 'solarwinds_alert_integration' when executing the reset action via the SolarWinds alert action?

Thanks

kelvin.owiti

Yes, It is possible to amend the business rules in service now to assign SolarWinds integration all tickets detected by SolarWinds as resolved.