After running the Configuration Wizard receive the error: SolarWinds JMX Bridge Service FAILED. Services configuration failed, The system cannot find the file specified.

This started after upgrading from 2023.2 to 2023.3. There were no issues with 2023.2. Our servers do not have internet connection and therefore we downloaded the files from SolarWinds to perform the installation. When the installation completed and the Configuration monitor finished the following error was displayed: SolarWinds® JMX Bridge Service FAILED. Services configuration failed, The system cannot find the file specified.

For the past few weeks we have been attempting to fix this with support, case #01434472. Unfortunately every fix we try has not corrected this issue. Has anyone else seen anything similar to this issue when they performed an installation? Or environment seems to be running ok at this time. This said I do want all of the services that we have available to be running properly.

The following steps were performed in an attempt to correct this issue.

Uninstall / reinstall of SolarWinds environment
Clear Pub/Sub Entries
Complete a full Repair on SolarWinds Observability
Ran the Configuration Wizard (it was automatically launched after the repair completed)
Rebooted all of the servers after the Maintenace was completed.

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Accepted answers

tjkru

Support has supplied the answer. It appears that the version of JAVA was to old. Manually reinstalling the OpenJDK on all nodes and re-running the configuration wizard finally corrected this. Not sure why this was not upgraded with the installation of SolarWinds in the first place.

All comments

stuartd

Do you have SAM installed?

My understanding is that if you do NOT have SAM, then the JMX Bridge services won't start and is working 'as expected'. But I'm hoping support would have already established this basic bit of info.

tjkru

We have SAM installed. This is part of what is concerning us. Even after a full uninstall / reinstall we are still getting this error.

stuartd

In which case I'll leave you with support. Have you asked them to escalate the issue or contacted your CSM to see if they can?

sum_giais

Saw this issue as well upgrading to 2023.3 where the configuration wizard failed with an error stating something about the SolarWinds JMX Bridge Service Failed, turned out to be a corrupt installation of OpenJDK in C:\Program Files (x86)\SolarWinds\Orion\OpenJDK.

Ended up deleting the directory and copying the whole OpenJDK directory from the primary polling engine to the ones that failed and that fixed it. If you don't have that luxury you could download directly https://jdk.java.net/ - I think SolarWinds Platform 2023.3 uses OpenJDK 19.

m-milligan

Same issue after upgrading to 2023.3.1. I had to uninstall the existing Solarwinds OpenJDK and then reinstall it from the Solarwinds installers directory. After that I was able to run Configuration Wizard with no problems.

tjkru

Same issue is back going from 2023.3 to 2023.4.2. To fix it we had to rerun the OpenJDK installer on all of the nodes and then re-run the Configuration Wizard. Not sure why this is happening with each installation. We should not need to do a workaround each time. Any ideas what is causing this issue post install?

KMSigma.SWI

Without having any more information than is given here, this might be related to when Oracle acquired Sun/Java and SolarWinds (plus many other companies) jumped to OpenJDK.

My guess (completely uniformed) might be that Sun Java and OpenJDK are reporting back different information to the installer and saying "Nah man, we're good here" when, in fact, they are far from good.

RAJPAD

Hi Sir, good day to you, please provide the process of unsinstalling the OpenJDK and installing it from the Solarwinds installer directory. I am faced with the same issue after deploying a new APE.

m-milligan

To uninstall OpenJDK:

Open Windows settings, click on Apps
Find "Solarwinds Platform OpenJDK" in the list of installed apps
Click on "Solarwinds Platform OpenJDK", then click "Uninstall"

To reinstall OpenJDK:

Navigate to C:\ProgramData\SolarWinds\Installers
Search for a file with a name like *OpenJDKInstaller.msi (in Solarwinds 2024.2, it's called Observability-2024.2.0.1965-OpenJDKInstaller.msi)
Double-click to run the installer

jmajero

Works on version 2024.4. Thank you for this!