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Web Help Desk (WHD) Feature Requests

Recent Discussions

Modernize ticket text box
For the 12.7.1 release the text editor for FAQ got a moderate overhaul with a load of additional buttons for google search, subtext, strikethrough, copy/paste, and left/right justify to name a few plus the ability to drop and drag in screenshots in browser. Can we please see these same improvements brought upward and…
FEATURE REQUEST - OAuth for Outgoing Email
Please add OAuth as an option for outgoing email. We are using OAuth for our incoming mail and would like to use OAuth for outgoing as well. Please see case # - 01436780 Intermittent email delivery for further details. Thank you
New modern user portal with icons and a search bar tied to the FAQ system.
Please add a new modern user portal with icons and a search bar tied to the FAQ system.
Allow 25 items for a check list
I love the new check list feature in 12.6! But when I learned it is limited to only 10 items all the excitement quickly disappeared. We need more than 10 items. I understand there has to be a limit, but 10 is too little. How about 25? We are required to follow change management and check lists for things like Server…
FEATURE REQUEST - Company creation via API
We are in the process of integrating our SharePoint infrastructure with WHD, billing and few other applications we use in operations. All new customer accounts get created in SharePoint during sales process. Once sales cycle is complete SharePoint is going to push complete customer info, including company, location and…
Multiple clients on one ticket
It would be nice for a tech to be able to assign multiple clients to a single ticket.
Filter History by Client
When clients are set up as client admins, they cannot filter the History tab by client to see only a specific client's ticket. The sort for Client is available, but a filter would be a cleaner view.
Technician 'Vacation' Option should not be replaced by 'out of office' Option
Dear WHD Development team Our business(Bank Of Abyssinia Customer Support) is highly affected by the newly updated version(12.7.12) changes Which is 'Out Of Office'. We have got the following major problems on 'Out Of Office' option. 1. A technician can select back up tech. Solution A team Leader must assign who should…
Ability to Split/Duplicate a Ticket
When a user sends through a ticket they often add multiple areas on the one ticket forcing us to redo the ticket to create another issue to be resolved in a different category. It would make life a little bit easier if we could duplicate the ticket similar to the merge function Thanks
Ability to search/reported on linked Tickets
Customer would like a metric on the number of Tickets which were related to other Tickets and thus linked, currently there does not seem to be any way of achieving this which support confirm as well.