Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Web Help Desk (WHD) Feature Requests

Recent Discussions

Technician 'Vacation' Option should not be replaced by 'out of office' Option
Dear WHD Development team Our business(Bank Of Abyssinia Customer Support) is highly affected by the newly updated version(12.7.12) changes Which is 'Out Of Office'. We have got the following major problems on 'Out Of Office' option. 1. A technician can select back up tech. Solution A team Leader must assign who should…
Ability to Split/Duplicate a Ticket
When a user sends through a ticket they often add multiple areas on the one ticket forcing us to redo the ticket to create another issue to be resolved in a different category. It would make life a little bit easier if we could duplicate the ticket similar to the merge function Thanks
Ability to search/reported on linked Tickets
Customer would like a metric on the number of Tickets which were related to other Tickets and thus linked, currently there does not seem to be any way of achieving this which support confirm as well.
Windows account SQL Server authentication support
Requesting added support to use a Windows account to access the WHD database on MS SQL Server. This would help with removing mixed mode authentication for MS SQL Server for organizations with STIG requirements.
Shibboleth Authentication
Implement and fully support Shibboleth as a documented authentication method. Many environments, particularly large education institutions, rely on Shibboleth as the sole authentication system. As more departments and colleges on our campus alone are exploring new help desk software options full Shibboleth support,…
Add API functionality to the Parts module
Currently, the parts module in Web Help Desk has no API functionality(as seen in the latest API guide), this hampers the ability of the tool to integrate with ERP-like systems, API calls to create parts, add/remove quantities, update pricing/details, add/remove parts to tickets.
Drag and drop upload of files to ticket/note
Hello, it is realy annoying to upload a file by clicking on "upload", than click on browse in the new window, select the file, than click on upload and than don't forget to save the ticket. Is it possible to enable drag and drop upload, that the tech can just drop the file to the ticket details or the note? Additionally,…
Copy and paste of images and tables into tickets
Unable to use screenshots - WHD does not allow screenshots to be inserted into the ticket. We should be able to add screenshots to a note that is sent to the customer in an email. Response: Screenshot is added as attachment. Further: Not just screenshots but ability to copy paste from emails, tables, text documents etc.…
WHD WMI port and agent
Wish for Web Help Desk to have the following functionality: Would like the option to change WMI change port. Would like WHD to have a SolarWinds agent for assets just like in Orion
Allow for more tags to be used for surveys
It would be really useful to allow more tags to be used when sending emails for survey's. It would be particularly useful to include the subject of the ticket in these emails so the clients know what the survey is in response to before clicking it.