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Web Help Desk (WHD) Feature Requests

Recent Discussions

In the new Purchase Order entry window, ability for the Purchase Order Number field to not be mandatory
In the new Purchase Order entry window, please allow the ability for the Purchase Order Number field to not be mandatory. Often, we submit requests to our purchasing department and a PO is not immediately available.
Ability to add a date RANGE in the new purchase order window.
We would like to have the ability to add a date RANGE in the new purchase order window rather than two custom fields with "start date" and "end date."
Automatic sequential numbering in Purchase Order entry window.
In the new Purchase Order entry window, we need to have the ability to add automatic sequential numbering automatically (beginning with a specific number #), with the ability to append specific defined characters at the beginning of the automatic sequence. For example, AAA + ######... such as, AAA000001, AAA00002, ... etc.
In the PO Line Item editor, add numbers to line items
In the PO Line Item editor, we would like to have each line item numbered (Line 1, Line 2) so that they can be easily referenced when discussing purchase line items in team meetings.
Purchase Order Line Item editor "quick add" button
In the PO Line Item editor, we need a "quick add" button next to next to the "Asset type" and "model."
Action Rules Scheduling
I'd like to be able to set a "Time" criteria for action rules. For example if I want a rule to come into effect after 5:00pm EST or I want it to only take effect on Saturday - Sunday. This would be simple but invaluable for automating.
Display public messages on login screen
Add a feature to allow the display of active public messages on the login page. Make the feature configurable, like display the 5 most recent. Then allow the user to click on the message for more information. It's nice to know there is a public message, but having to click on the link to display the message seems to be too…
Add a built in CHAT feature to Web Help Desk
US based and International customers sometimes just need to ask a quick question. A chat feature would allow them to do that. Customers could click on a link on their home page to get immediate help via chat.
Expand TLD support to include all newer email domains.
In the 12.6.0 beta code, Top Level Domains which are not country-specific are still not supported. For example, mine is a Donuts TLD, .systems. When I try to create a new user using my corporate email address, I get the following error: WHD Is by no means the only culprit, but if you could bake in support for the whole…
Hidden notes don't change last updated alert levels
We usually set alert levels based on last updated because we want to ensure that our techs are communicating with clients in a timely manner, even if it's just to say they are still working on the issue. Our primary SLA is based on first update. It is hard to manage our SLA's in WHD when simply assigning a tech or adding a…