Would like a site we can direct remote users to and then give them a meeting number. Most of our users do not have remote access to email but everyone can check out laptops and other gear for meetings.
We would like to see the ability to have members of an AD email distribution group to be added to a ticket and allow the individual members of the group update the ticket. Currently, if we need to add several people to a ticket so that multiple shifts are aware of the issue, it needs to be done manually and if done by…
WHD's existing "Approval" process has some useful benefits; however, it also has some severe limitations with regards to change management in an ITIL framework. One obvious example is that a RFC number should be separate from a Service Request/Problem/Incident number. In the previous forums for WHD there was discussion…
We use Webhelpdesk for both external customer facing tracking and internal issue tracking. Our existing process has a customer return an asset for testing via an incident ticket. If the asset fails testing it is replaced and the customer facing ticket resolved. We have tasks and processes in place to generate a 2nd…
When you delete items in WHD such as companies it's only a soft delete, they still exist in the database. Because of this I would like to see a check box in the search options that would allow me to see and search by deleted companies. There are cases where we may delete a company as we no longer work with them but…
In the PO area it is currently not possible to input a line item and advise how many of that item you're ordering. Instead you have to input the item, then duplicate it as many times as you need. The only other option is to make a model that specifies it is more than one of that item, and that removes the accuracy in…
In the new Purchase Order entry window, please allow the ability for the Purchase Order Number field to not be mandatory. Often, we submit requests to our purchasing department and a PO is not immediately available.
We would like to have the ability to add a date RANGE in the new purchase order window rather than two custom fields with "start date" and "end date."
In the new Purchase Order entry window, we need to have the ability to add automatic sequential numbering automatically (beginning with a specific number #), with the ability to append specific defined characters at the beginning of the automatic sequence. For example, AAA + ######... such as, AAA000001, AAA00002, ... etc.
In the PO Line Item editor, we would like to have each line item numbered (Line 1, Line 2) so that they can be easily referenced when discussing purchase line items in team meetings.
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