I would like to be able to configure the Request Type on client landing page to default to something other than <blank>. A "Standard IT Request" is used by 99% of my client base and that is all they will ever use. Having the landing page default to this choice will avoid any potential confusion with other choices in the…
When clients and technicians update tickets using email reply, WHD appears to add new line breaks or paragraph tags to lengthen the entry of the Notes field. It appears to double and triple space the text. This makes the view of ticket details very long and cumbersome to read. Maybe we could even get rid of BBC code and…
Would like WebHelpDesk to be able to use Google App logins for authentication. Would be very handy for schools in particular so staff and students do not have to remember another login / password. Especially for 1:1 districts like us who do not use Active Directory for the 1:1 device login.
I like to see a connection to Jira to submit out of the project management tickets into WHD and the solution reported back to Jira. See Case #679386
It would be nice to see the history of assets that have been attached/assigned to a client. You are able to see who/what changes were made to a asset but not able to view that same information from a client perspective. This would be super helpful to us as we assign computers to clients, we would be able to track how many…
We need to add Change request to the list of Ticket types so we can more easily identify changes.
A recent 'point' upgrade of Web Help Desk (v12.6) has removed the ability of Client accounts that are also Tech accounts to see all request types. This means our Techs in the Facilities group can not see the IT Requests and the Techs in the IT group can not see Facilities requests. This is very annoying and is causing us a…
When a user logs in and and goes to the FAQ's, by default know category is selected. It would be nice to have a feature to set a default category and sub category to be displayed when the client navigates to the FAQ. My testing has shown that most of my users when they encounter the blank page, they do not search for a FAQ…
In our environment we have several departments that use this product. Each departments has their own due dates, alert levels, statuses, Priorities, etc,.. It would be great if you could assign Priorities and Statuses to a Request Type, so that other unrelated or unnecessary levels are hidden from view to the Technicians on…
I've noticed that when creating checklists, doing it from the Set Up menu, it does not allow you to sort them if you need to add more items to checklists. Also, once the checklists are in individual tickets, the tickets automatically rearrange the order the checklist is in. I reached out to SolarWinds help and they…
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