Tech Group is tied to the Request Type. Would like the ability to have a pick list of Tech Groups to change the Tech Group without changing the Request Type.
Request: Allow Custom Properties for Groups to be used in Tooltips for Maps. Currently we can only reference the pre-configured properties for Groups as found in, Group variables for Network Atlas tooltips, (which are very limited and mostly useless for us) We use Groups to create dashboards showing our business services.…
It would be nice to have the ability to change the status of a ticket in My Tickets tab without having to go into the ticket, change the status, and re-save the ticket.
It would be nice to have a basic search field in the “My Tickets” tab so you don’t have to switch to the "Search Tickets” tab to search a ticket number.
Please add a mobile app for our clients to use. Mobile is more convenient for many of our users here on a college campus. I recently created a Google Site to post tech information, and when I added a link to have clients submit a ticket.....I was brought to the mobile app for techs/admins. Please consider adding a mobile…
One of the feature were missing the most from our previous help desk software is the option to use email variables to pre-populate fields in tickets. We use an after-our telephonist service for our help desk department and they do not have access to our corporate network (By policy, WHD is available only on the LAN or…
I would like to be able to configure the Request Type on client landing page to default to something other than <blank>. A "Standard IT Request" is used by 99% of my client base and that is all they will ever use. Having the landing page default to this choice will avoid any potential confusion with other choices in the…
When clients and technicians update tickets using email reply, WHD appears to add new line breaks or paragraph tags to lengthen the entry of the Notes field. It appears to double and triple space the text. This makes the view of ticket details very long and cumbersome to read. Maybe we could even get rid of BBC code and…
Would like WebHelpDesk to be able to use Google App logins for authentication. Would be very handy for schools in particular so staff and students do not have to remember another login / password. Especially for 1:1 districts like us who do not use Active Directory for the 1:1 device login.
I like to see a connection to Jira to submit out of the project management tickets into WHD and the solution reported back to Jira. See Case #679386
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