I noticed that several users for several years have been having an issue with the refresh view and the column set view. The web help desk keeps setting the refresh field to "Disabled" and the Column Set to "Default" randomly as Techs work within the Web Help Desk. Hopefully SolarWinds will be able to resolve this.
How it works now Each tech can only be in one permission group, which unnecessarily bloats the number of permission groups we need to create. Proposed changes Allow us to add techs to multiple permission groups Business Case Just as an example, we don't let everyone run reports in our organization. For the most part, just…
How it works now We can see how many licenses we have, but not how many are in use. Because there's no indication of how many license are active, it forces admins to count all the checkboxes in the License setting. This makes it difficult to manage future license needs. Proposed changes Just a simple Current Active License…
hi, It would be great that the FAQ editor would be a richt text HTML-client. Certainly to paste images immediatly the create KB articles. Now it is a huge workaround to first take screenschots and then link the url's in the article. This could be so much easier. Regards, Didier Boydens ICT Manager A.Z.…
Currently there is no easy way to duplicate a report if for example you want to change one option. A button to make a copy or duplicate of an already built report would be useful.
Hello, We want to create some action rules to always send a ticket update message to the end users (otherwise when a tech forgets to click save and mail) it isn't being send. The action rules are excellent to trigger this when changing status or tech ... But when we add an action (in action rules) send e-mail and add the…
A few feature requests: * Make the checklist tab visible in the creation of a Ticket Task. * Increase the length of the check list * Increase the number of characters allowed * Allow for info buttons for each item * Remove the ability to edit or delete the checklist from the ticket
Requesting the ability to add a company or division logo and colors to exported report types such as PDF for branding purposes.
I would like to see either some more robust survey features like those you might find available in Qualtrics. Currenty, we are very limited to the type of feedback we can ask for, which does not meet our needs. It would be nice to have this incorporated into the WHD software, rather than have to perform manual surveying.…
I would like to have the ability to select what ticket status types can be available based on the request type is used. In our use of SWHD we have about 30 ticket status, but any given request type really only needs to use a few of them 30. It would be nice to have only the options that are pertinent to the request type.
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