A few feature requests: * Make the checklist tab visible in the creation of a Ticket Task. * Increase the length of the check list * Increase the number of characters allowed * Allow for info buttons for each item * Remove the ability to edit or delete the checklist from the ticket
Requesting the ability to add a company or division logo and colors to exported report types such as PDF for branding purposes.
I would like to see either some more robust survey features like those you might find available in Qualtrics. Currenty, we are very limited to the type of feedback we can ask for, which does not meet our needs. It would be nice to have this incorporated into the WHD software, rather than have to perform manual surveying.…
I would like to have the ability to select what ticket status types can be available based on the request type is used. In our use of SWHD we have about 30 ticket status, but any given request type really only needs to use a few of them 30. It would be nice to have only the options that are pertinent to the request type.
Tech Group is tied to the Request Type. Would like the ability to have a pick list of Tech Groups to change the Tech Group without changing the Request Type.
Request: Allow Custom Properties for Groups to be used in Tooltips for Maps. Currently we can only reference the pre-configured properties for Groups as found in, Group variables for Network Atlas tooltips, (which are very limited and mostly useless for us) We use Groups to create dashboards showing our business services.…
It would be nice to have the ability to change the status of a ticket in My Tickets tab without having to go into the ticket, change the status, and re-save the ticket.
It would be nice to have a basic search field in the “My Tickets” tab so you don’t have to switch to the "Search Tickets” tab to search a ticket number.
Please add a mobile app for our clients to use. Mobile is more convenient for many of our users here on a college campus. I recently created a Google Site to post tech information, and when I added a link to have clients submit a ticket.....I was brought to the mobile app for techs/admins. Please consider adding a mobile…
One of the feature were missing the most from our previous help desk software is the option to use email variables to pre-populate fields in tickets. We use an after-our telephonist service for our help desk department and they do not have access to our corporate network (By policy, WHD is available only on the LAN or…
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