Just thinking it would be really helpful if Web Help Desk had the ability to add a scheduled event to an Outlook, or other external, calendar. Even a Google calendar option perhaps.
We would like to have clients self-reserve assets. the problem currently is that we need to capture additional information about the reservation having custom fields clients must complete when reserving an asset would also this. For example we need to know if clients are traveling to certain "sensitive" countries. We may…
Currently, if you set assets to be reservable directly by clients, the client is shown a dropdown that includes ALL Asset Types and Models. This is true even if the reservable button is selected on the client side or the "Limit to Assigned & Reservable" option is selected in the Asset settings in Setup. If the list is set…
It would be nice to see a feature added where you can link an FAQ to another FAQ, for example in cases where you have related items, such as an FAQ for Installing Office 2016 for Windows which might have a related and linkable FAQ for Installing Office 2016 for Mac. NOTE: This would require a redesigned FAQ system where…
I notice I can do an advanced search on a custom field but I can't use a custom field as a filter in a report. That's nuts! I should be able to filter on every field in WHD in a report.
When a person leaves the organization I can use a bulk action to set assets to spare and change other fields, but I don't see a way to un-assign the client. This would speed up our off boarding process.
Would it be possible to make a ticket autoassign itself to the first Tech that writes a note on the ticket? This would be for a ticket that is set to not assign itself to a tech. We have a few request types that do not autoassign themselves, so that all members of a team get the notification for certain requests. Sometimes…
We manage multiple domains, however several of these cannot be scanned externally due to security restrictions. It would be nice to either have some kind of agent that can phone home to our Web Help Desk server or the ability to manually scan and then transfer the file and import it into Help Desk
I believe Contracts can be included in Assets > Purchase Orders. I would like to see a Reminder or Alert field added so when a contract is ready to expire, a reminder email or alert be sent to the "Originator" to renew the Contract. Would also be beneficial to know whether the Contract is a "Software" or "Hardware" or…
This question is Assumed Answered. Vicki Hurley May 17, 2019 1:39 PM Is there a tag for notes in a ticket? We use WHD for HR and the tickets are gradually completed. When something is updated by HR or IT I need for the updated information to go to different others. My action rule is set up for me to get an email when an…
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