We have the requirement to create the dashboard for Asset count with multiple options like, location, type of asset etc.
We have cases where a ticket may be created to track information that is private and the tech would like to lock the ticket to prevent the client or other technicians from viewing the information. We know that this can be done using technician groups, however anyone with an admin lvl account will still be able to see these…
When I choose the fields to show as columns, I want to be able to add fields associated with the client (ie, custom field company name, city, etc).
Currently the customization options are not good, I would like to see fully functional skins like other applications have specifically for the user interface but also for the Admin side. Dark themes, colored, currently getting my logo on there created havoc I can only imagine as I tried to change colors etc how many times…
I like to ask you how can I cahange the language on the customer screen . I need to change only the Customer portal screen I dont like to change the admin console screnn language. I try to change the language on the customer screen (I edit the CustomLabels.properties) but it is change also in the admin portal. Can you tell…
I would like there to be a way to have some type of wizard that assists when a tech is removed from the system. Currently you can disable or delete a tech but they still retain things like Group membership, manager, notifications in approval processes ect. There needs to be a better way to find out where that tech is…
Case # - 00338482 In our setup, clients can create their own account (no LDAP). We would like to consult the date a client has created the account. As an extra: some clients make multiple accounts on different e-mail addresses. A way to merge all accounts (& tickets) of a person in 1 account would also be nice. Kris.
When a tech is working on a ticket but is out of the office for a day or two during the process, it would be helpful if we could set up an auto-reply when the tech's status is set to vacation, in case the client updates the ticket during that time. This would let them know the update was received, and when to expect a…
Case # - 00340221 In the setup, you create a kind or hierarchy of request types. One of the parameters for each request type, is "hide request detail". When choosing such a request type, the client can only read the instructions, but isn't able to post a question. In the instructions is often "this type of questions are…
Case # - 00347898 When creating a question, a client chooses an request type. Request types are linked to a "tech group". As a tech, you receive the ticket. But the client chose a wrong request type and as a consequence, the ticket is assigned to the wrong tech group. You want to reassign the ticket, but you don't know…
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