WHD needs the functionality to be automated when opening tickets from a email. Instead of clicking the envelope to download the email message. The body of the email should be Parse into the notes. This will help with ticket times, response times.
When Completing the online form "Open a Support Case", add a field which allows the requester to input email addresses to be CC'd on all case notes/updates, just as the requester is emailed updates. Entered CC'd email addresses will receive all email updates as the case notes are updated, juts as the requester currently…
As I have continued working with WHD, our business needs have shifted to require our technicians to use the "Time Worked" field. The problem is we cannot make the system require this data as a mandatory entry. Is there anyway you can add this is a toggle in the future?
Would like to be able to create messages in HTML with an HTML toolbar like there is here with this request.
I would like to see the same recovery feature for deleted FAQ's as we have for deleted tickets.
Can we please have a configuration option to change the term to "Ticket" to something like "Request". Our community hates the term "Ticket". There has to be a more positive word we can use. If it were a configuration option then organizations that like the term "Ticket" could continue to use it, and others could replace it…
We have the requirement to create the dashboard for Asset count with multiple options like, location, type of asset etc.
We have cases where a ticket may be created to track information that is private and the tech would like to lock the ticket to prevent the client or other technicians from viewing the information. We know that this can be done using technician groups, however anyone with an admin lvl account will still be able to see these…
When I choose the fields to show as columns, I want to be able to add fields associated with the client (ie, custom field company name, city, etc).
Currently the customization options are not good, I would like to see fully functional skins like other applications have specifically for the user interface but also for the Admin side. Dark themes, colored, currently getting my logo on there created havoc I can only imagine as I tried to change colors etc how many times…
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