I would like to see Asset Reporting. Right now it seems limited if it is an option. Since we can use this system for asset tracking and it's capable of doing discovery as well, I would love to see an option to be able to do reports on a model type etc. We are currently using a inhouse solution, and being able to migrate to…
It would be great to have a field that contained checkboxes for a workflow that will spawn multiple tickets. The tick boxes would indicate what child tickets would be created instead of creating all the tickets in that workflow (even if they are not needed.) EXAMPLE: ONBOARDING Right now, we have a workflow that kicks off…
When doing WMI network discovery on a DHCP network, duplicate devices get created or information gets overwritten. This has been a pain point for over three years. There have been promises that this would be fixed in "the next release", but it has not.
When searching assets, it would be ideal to be able to search custom fields via an "is not" search parameter.
Many times our Techs, while working on a ticket will have some other Tech "parachute in" and either take the ticket or add updates to the ticket that muddy the waters/confuse the client. I think it would be useful to lockdown a ticket once it has been assigned to the Tech, then changes to the ticket can only be made by the…
We have our WHD setup to require clients, but when the task runs, child tickets are created without a client. We have an approval process assigned to the child ticket which works on clients department. In this case, the child ticket is without a client and department the ticket gets stuck in approval process. We have…
It’d be great to change the defaults for tech views. For example, the default column sets for tickets/clients/assets/etc., the default dashboard view, etc. I know that each user can change it themselves, but sometimes it is a bit more difficult to explain that to them. It'd be even better if I could share out column sets…
Would it be possible to add a Tech Permission to be able to edit checklists? Or, allow Administrators to create checklists that can't be altered?
This idea is to provide clients a way to freely search and locate Request Types when submitting new tickets within SolarWinds Web Help Desk. This is for the client side of the help desk and although this idea could branch out to the technician's interface, I am creating this concept around the fact that your techs are well…
When creating checklist templates after inputting the Checklist Name and adding a new item there is the Automatically Assign to Request Type drop down to choose a request type but we have request types with the same name but different parents it is not possible to tell which parent this request belongs to. Example let's…
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