It would be very helpful to be able to create a tech/tech group that only has access to a subset of the requests types across multiple departments. This would be helpful from an auditing perspective.
Would like an Assign to Me button just like assign random tech one if possible. We have to scroll through a lot of techs. It would be nice to have a quick button on tickets that we open which could auto assign to the tech that has it open.
We are having issues pointing staff to FAQ for documents to download and fill out. We would like to see a spot to put a link directly to a document and when they fill it out it automatically attaches to the ticket. Or if they could see a thumbnail of the document to click on in WHD Ticket.
A sepearte change module or a column to different and raise diffrent request types. A request type is predefined in the service catalogue which is understandable. Please include a feature to raise incident from incident module and change from a change module and problem from a problem module.. and should carry a separate…
In our previous version (Track-IT help desk), we were able to have a blank Request Type, and force the techs to update the type before saving the ticket. Currently, Web Help Desk requires a request type when tickets are submitted via email, but it doesn't force you, and the techs don't always change the type. Now I have…
It would be nice if an action rule could be defined that when evaluated would let me run a custom script (ie: bash, python, etc). It may be easier for cross platform purposes to have the action instead run a webhook if evaluated to true. Either passing some url with variables for ticket number or what not or just posting…
I track locations of assets (thin clients) in BOTH WHD and AD. That is because WHD is for ticketing, and AD allows me to use that data in GPOs and Scripts. It would be nice to be able to map asset data to AD fields (such as location) so that it only needs to be updated in one place (either would work). Maybe set an AD…
I'd like to see a button within a ticket to create a new ticket ("on the fly"). The new ticket would automatically be linked as a child to the parent ticket from which it was created.
we would like request the ability for WHD authentication to use Azure AD instead of our local ldap server Case # - 00477054 Feature Request: Azure AD
Is it possible to remove assets from a client in bulk? Right now you need to go to each asset and remove the name of the client from it? This would be extremely helpful for when a teacher moves to another campus or leaves the district and for some reason they have over 20 computers etc.assigned to them. If teacher is…
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